Shipping Policy for Gemstone Spark

Effective Date: January 15, 2025

At Gemstone Spark, we are committed to ensuring your products are delivered to you promptly and securely. This Shipping Policy outlines the shipping options, processing times, and related details. By placing an order, you agree to the terms below.

1. Shipping Locations

  • Gemstone Spark currently ships to addresses within the United States and internationally. Please note that certain international locations may be subject to additional restrictions or shipping fees.
  • If you are outside the United States, you can view your available shipping options and estimated delivery times during the checkout process.

2. Shipping Methods and Rates

We offer various shipping methods to accommodate your needs:

  • Standard Shipping: Delivery typically within 5-7 business days.
  • Expedited Shipping: Delivery typically within 2-3 business days.
  • Next-Day Shipping: Available for orders placed before 12 PM (local time) for next-day delivery.

Shipping costs are calculated based on your order size, shipping method, and destination. The total shipping cost will be displayed during the checkout process before you confirm your order.

3. Processing Times

  • Orders are typically processed within 1-2 business days of receiving payment, excluding weekends and holidays.
  • You will receive an order confirmation email once your payment is processed, followed by a shipping confirmation email with tracking information once your order has shipped.
  • Please note that during peak seasons or holidays, processing times may be longer.

4. Delivery Times

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Next-Day Shipping: Delivery the next business day (if the order is placed by 12 PM local time).

Delivery times are estimates and are not guaranteed, as external factors (such as weather, customs, or postal delays) may affect delivery.

5. Shipping Charges

  • Shipping charges are calculated during checkout and depend on the size, weight, and destination of your order.
  • Orders over $100 may qualify for free standard shipping within the United States. This will be reflected in the checkout process.

6. Order Tracking

  • After your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.
  • Tracking information is updated once your package is scanned by the carrier and may take up to 24 hours to appear online.

7. Shipping Delays

  • While we strive to meet the estimated delivery times, delays may occur due to factors outside of our control (e.g., weather, holidays, or carrier issues). If you experience any delays, please contact us, and we will assist in tracking your package.

8. International Shipping

  • International orders are subject to customs and import duties that may vary depending on the destination country. These fees are the responsibility of the customer.
  • Gemstone Spark is not responsible for delays or issues caused by customs processing. We advise checking with your local customs office for more information on potential fees and import restrictions.

9. Incorrect or Missing Information

  • Please ensure that your shipping address is correct when placing your order. Gemstone Spark is not responsible for delays or non-delivery due to incorrect or incomplete address information.
  • If your package is returned to us due to an incorrect address, we will contact you to arrange reshipment, and additional shipping charges may apply.

10. Lost or Damaged Shipments

  • If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue.
  • Claims for lost or damaged items must be made within 7 days of receiving the shipment.

11. Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to our customer service team at: