Sales Policy for Gemstone Spark

Effective Date: January 15, 2025

At Gemstone Spark, we aim to provide a seamless and transparent shopping experience for all our customers. This Sales Policy outlines the terms and conditions under which purchases are processed. Please read it carefully before completing your order.

1. Product Availability

We strive to maintain accurate stock levels on our website. However, due to high demand or inventory discrepancies, certain items may become unavailable.

  • If an item becomes unavailable after your purchase, we will notify you promptly and offer options for a refund, exchange, or backorder.

2. Pricing and Payment

  • All prices listed are in US Dollars and include applicable taxes unless otherwise specified.
  • Prices are subject to change without prior notice.
  • Payment is due at the time of purchase and can be made through available methods, including credit cards, debit cards, and other approved payment systems.
  • Secure payment gateways are used to process transactions, ensuring the privacy and security of your information.

3. Order Confirmation

  • After placing your order, you will receive an email confirmation with the details of your purchase, including product descriptions, pricing, and estimated shipping dates.
  • Please review the confirmation carefully and contact us immediately if there are any discrepancies.

4. Shipping and Delivery

  • Orders are processed within 1-3 business days of receipt. Shipping times vary based on the destination and the method selected at checkout.
  • Customers are responsible for providing an accurate shipping address. Any issues arising from incorrect shipping information may lead to additional charges or delays.

5. Sales Tax

  • Sales tax is calculated in accordance with state laws and will be included in your total order amount at checkout.

6. Order Cancellations

  • Orders can be canceled within 24 hours of purchase. After this time, cancellations may not be possible due to order processing or shipping.
  • To cancel, please contact us as soon as possible at info@gemstonespark.com or call 919-822-9119.

7. Discounts and Promotions

  • Promotions, discounts, and coupon codes may be available on a limited basis. These offers are subject to terms and may apply to specific products, quantities, or time frames.
  • Discounts cannot be combined unless explicitly stated in the promotion details.

8. Returns and Refunds

  • Our Refund and Returns Policy applies to all products purchased from Gemstone Spark.
  • For specific return, exchange, and refund guidelines, please refer to our Refund and Returns Policy.

9. Limitation of Liability

  • Gemstone Spark is not responsible for any damages or losses caused by delays, errors, or interruptions in the supply chain or delivery process.
  • We are not liable for indirect, incidental, or consequential damages resulting from the use of our products.

10. Customer Support

Our customer service team is available to assist you with any inquiries or concerns related to your order.