Refund and Returns Policy for Gemstone Spark

Effective Date: January 15, 2025

At Gemstone Spark, we are dedicated to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a straightforward refund and return process according to the following terms:

1. Return Eligibility

To qualify for a return or refund, the following conditions must be met:

  • The item must be returned within 30 days from the purchase date.
  • The product must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (such as a receipt or order confirmation email) is required.

2. Non-Returnable Items

Certain items are non-returnable under our policy, including:

  • Gift cards or vouchers.
  • Products marked as non-returnable or final sale.
  • Items that have been used, altered, or damaged by the customer.

3. How to Initiate a Return

To begin the return or refund process, please follow these steps:

  1. Contact our customer service team at info@gemstonespark.com or call 919-822-9119 to request a return authorization.
  2. Provide your order number, reason for return, and any other relevant details.
  3. Our team will guide you with return instructions and the return shipping address.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of returned items.

5. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

6. Exchanges

If you wish to exchange an item, please follow the return process outlined above and place a new order for the replacement. Exchanges will only be processed if the returned item is in its original, unused condition and packaging.

7. Defective or Damaged Products

If you receive a defective or damaged product, please reach out to us immediately at info@gemstonespark.com or 919-822-9119. We will either send you a replacement or issue a full refund, as per your preference.

8. Late or Missing Refunds

If you have not received your refund within the stated time, please:

  • Check your bank account and payment method to confirm the refund.
  • If the refund is not visible, please contact your payment provider, as delays may occur during processing.
  • If you’ve followed these steps and still haven’t received your refund, contact us at info@gemstonespark.com.

9. Customer Satisfaction

Your satisfaction is our top priority. If you have any concerns or questions regarding your order, please contact us at info@gemstonespark.com or call 919-822-9119. Our customer service team is always here to assist and resolve any issues.