Refund and Returns Policy for Gemstone Spark
Effective Date: December 10, 2024
At Gemstone Spark, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we have established this Refund and Returns Policy to ensure a smooth and fair return process.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Time Frame: Returns must be requested within 30 days from the date of purchase.
- Condition of Items: The item must be unused, in the same condition as when you received it, and in its original packaging.
- Proof of Purchase: A receipt or order confirmation email is required to process the return.
2. Non-Returnable Items
Some items are non-returnable, including but not limited to:
- Custom or personalized jewelry
- Gift cards
- Sale items marked as final sale
3. How to Return an Item
To initiate a return:
- Contact our customer service team at info@gemstonespark.com or call 919-822-9119 within 30 days of receiving your order. Please provide your order number and reason for return.
- We will issue you a Return Authorization (RA) and provide you with return shipping instructions.
- Pack the item securely in its original packaging and ship it back to the address we provide.
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective product or incorrect item shipped).
4. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process a refund to your original payment method. Please note that:
- Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
- We reserve the right to refuse a return if the product does not meet our return criteria.
5. Exchanges
If you wish to exchange an item for a different size or style, you must return the original item for a refund and place a new order for the desired product. We cannot process direct exchanges.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@gemstonespark.com or call 919-822-9119. We will arrange for a return and replacement or issue a full refund for the defective product. Please provide pictures of the damaged item to help us resolve the issue promptly.
7. Refunds for Sale or Discounted Items
Sale or discounted items are eligible for a return and refund, as long as they meet the return conditions outlined above. Please check product descriptions for any additional return restrictions.
8. Cancellations
Orders can be canceled within 24 hours of purchase. After this time, we cannot guarantee that the order can be canceled before it ships. Please contact us as soon as possible if you need to cancel an order.
9. International Returns
If you are returning an international order, please be aware that:
- You are responsible for any customs duties, taxes, or other import fees associated with the return.
- International returns may take longer to process due to shipping times.
10. Changes to the Policy
We may revise this Refund and Returns Policy from time to time. When changes are made, we will update the date at the top of this policy and notify you through our website. We encourage you to review this policy periodically to stay informed of any updates.
11. Contact Us
For any questions regarding our Refund and Returns Policy, please reach out to us using the contact information below:
- Street Address: 806 McVaney Road, Wendell, North Carolina, United States
- Phone: 919-822-9119
- Email: info@gemstonespark.com
