Payment Policy for Gemstone Spark

Effective Date: January 15, 2025

At Gemstone Spark, we strive to provide a secure and seamless payment process for all customers. This Payment Policy outlines the accepted payment methods, payment processing procedures, and related terms. By making a purchase on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure payments using your PayPal account.
  • Bank Transfers: Available for select customers or larger orders. Please contact us for more details.
  • Gift Cards: Only Gemstone Spark-issued gift cards are accepted.

Please ensure that you enter your payment information correctly to avoid delays in processing.

2. Payment Processing

  • All payments must be processed at the time of purchase, and we require payment in full before your order is confirmed.
  • Once you have entered your payment details and submitted your order, we will process the payment and send you a confirmation email.
  • Gemstone Spark uses secure payment gateways to process transactions. Your payment information is encrypted and securely handled to protect your privacy.
  • Payments are subject to verification, and any suspicious or fraudulent activities may result in your order being delayed or canceled.

3. Currency

  • All payments are processed in U.S. Dollars (USD). If you are purchasing from outside the United States, please be aware that your bank or credit card issuer may apply conversion fees or foreign transaction charges.

4. Sales Tax

  • Sales tax will be applied to your order based on the shipping address provided and in accordance with state tax laws.
  • Sales tax is automatically calculated during the checkout process.

5. Order Confirmation

  • Once your payment is successfully processed, you will receive an email confirmation with the details of your order, including a summary of the items purchased, total charges, and an estimated shipping date.
  • This confirmation email is your proof of purchase and should be kept for your records.

6. Payment Security

  • We are committed to ensuring that your personal and financial information is secure. Our payment processing system uses the latest encryption technologies to safeguard your payment data.
  • We will never store or share your payment information without your explicit consent.

7. Payment Disputes

  • If you believe there has been an error or dispute regarding your payment, please contact our customer service team as soon as possible. We will work with you to resolve the issue.
  • Please provide detailed information about the issue, including the order number, payment details, and any relevant documentation.

8. Payment Failures

  • In the event that your payment fails or is declined, your order will not be processed or shipped until payment is successfully completed.
  • You will be notified immediately if there are issues with processing your payment, and you may be prompted to update your payment information.

9. Price Adjustments and Discounts

  • Any promotional offers, discount codes, or price adjustments are applied during checkout. Prices are subject to change at any time, and the price at the time of checkout will be the final price for your order.
  • Discounts and promotions may have specific terms and conditions and cannot be combined unless explicitly stated.

10. Customer Support

  • If you have any questions regarding your payment or encounter any issues during the checkout process, please contact our customer support team at info@gemstonespark.com or call 919-822-9119 for assistance.