Privacy Policy for Gemstone Spark

Effective Date: December 10, 2024

At Gemstone Spark, we are committed to safeguarding your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and protect your data when you visit our website gemstonespark.com, make purchases, or interact with our services. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect two types of information:

Personal Information:

When you make a purchase, create an account, or engage with our services, we collect personal details, including:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (such as credit card details)
  • Billing information

This information is required to process your transactions, communicate with you, and deliver your orders.

Non-Personal Information:

We also collect non-personal information automatically as you interact with our site, such as:

  • IP address
  • Browser type
  • Device information
  • Cookies and browsing behavior

This helps us understand how visitors use our site and improve user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Processing and fulfilling orders
  • Communicating with customers about orders, promotions, and updates
  • Improving our website and services
  • Providing customer support
  • Sending marketing emails or newsletters (with your consent)
  • Complying with legal obligations

3. How We Protect Your Information

We take the security of your personal information seriously and employ industry-standard encryption and security protocols to protect it. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We may share your personal information in the following circumstances:

  • Third-party service providers: We work with trusted third parties who assist with payment processing, shipping, and marketing. These partners are only given access to your data to perform specific tasks on our behalf.
  • Legal compliance: We may disclose information to law enforcement or regulatory authorities if required by law or to protect our rights.
  • Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

We will never sell your personal information to third parties.

5. Your Rights and Choices

You have several rights regarding your personal data:

  • Access and correction: You can request access to the personal information we hold about you and request corrections or updates.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-out of marketing: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to remember preferences and optimize site functionality. You can control cookie settings through your browser, but please note that disabling cookies may impact your user experience.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before interacting with them.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Street Address: 806 McVaney Road, Wendell, North Carolina, United States
  • Phone: 919-822-9119
  • Email: info@gemstonespark.com